CONCILERA
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Open a case

A fairer tomorrow together

Find the organization and open a case. AI pre-assessment and settlement guidance are available now. Reports signed by licensed experts are not yet offered.

Open a case

CONCILERA is in an invited pilot. Our team must add your account before you can sign in and open a case.

Live desks

Available now

Pre-assessment report

AI picks out the claims, dates and missing details from your own words. You confirm each one. It does not decide who is right.

Not yet available: Expert report

Pilot stage. Figures appear once the first cases are verified.

See the assessment desk

Available now

Settlement proposal

AI turns the terms both sides agree on into clear obligations. It is not a registered mediator and does not decide who is right.

Not yet available: Mediation minutes

Pilot stage. Figures appear once the first cases are verified.

See the resolution desk

Who it is for

One case, three sides, one shared record

Pick your side. The steps play by themselves; press any step to stay on it.

Step 1 of 3

Name the organization

Found in the directory

Open a case

Start from the kind of problem

Pick a topic and the case form opens with it already selected. You still confirm it yourself.

Live product tour

See what CONCILERA does, one screen at a time

Press the buttons: the sample case answers like the real product. Six screens, from the first sentence to the sealed record.

Synthetic example · not a live case

Write it your way. Confirm what you ask for.

The AI reads your account and proposes claims. Nothing becomes a claim until you confirm it.

“I paid €149 for headphones on 2 March. Tracking says delivered on 4 March, but nothing arrived. Support stopped answering after my second email.”

The AI suggests. You decide what goes in the case.

Open a caseHow it works in detail

Sample case outcomes

Fifty ways a case can end

Ten sectors, five fictional organizations each. Every card shows an everyday complaint and one realistic outcome: settled, refunded, sent to a mediator, or not settled at all.

  • Resolved
    Kargolio MarketSpain · Online shopping

    Parcel marked delivered but never arrived

    The courier’s GPS log and a neighbour’s statement showed it went to the wrong address. Full refund of €189, confirmed by the claimant.

    Refunded9 days
  • Resolved
    Velora HomeGermany · Online shopping

    Sofa delivered with a torn seam

    Photos taken at delivery matched the courier’s note. The seller replaced the cover within two weeks and the claimant verified it.

    Repaired or replaced14 days
  • Not resolved
    BrisamodaTürkiye · Online shopping

    Return refused after 14 days

    The order confirmation showed the return window had already closed. The claimant read the terms in the case room and withdrew.

    Withdrawn3 days
  • In progress
    Tekno AvluTürkiye · Online shopping

    Faulty laptop, seller blamed the user

    No reply came within the reply window. The claimant took the dated evidence pack to the consumer arbitration committee.

    Official complaint route21 days
  • Resolved
    Nordpakket ShopNetherlands · Online shopping

    Charged for two items, only one shipped

    The seller refunded the missing item but not the shipping fee. The claimant accepted 34 of €41 and confirmed the payment.

    Partly settled11 days

All organizations and cases in this list are fictional and have no connection to any real organization or person. They follow common, real-life complaint patterns to show how a file on CONCILERA can end. AI pre-assessments shown here suggest; they never decide.

Trust and security

Built to be checked, not just believed

What protects a case on CONCILERA, in plain words.

  • Files wait in quarantine

    Every upload stays in private storage until it passes a safety scan. Nobody opens it before that.

  • Every file has a fingerprint

    Files carry a SHA-256 fingerprint and each step is written to an audit trail, so a later change shows.

  • AI suggests, people decide

    The model drafts claims and terms. It never decides who is right and is not trained on your case.

  • Access is checked row by row

    Database rules decide who sees each case. The organization sees nothing until its representative is verified.

  • Your data, your call

    Download or erase your data from your profile, under GDPR and KVKK. Erasure is recorded, not hidden.

  • Nothing is for sale

    Paid plans never buy ranking, the removal of a case or a verdict.

Organization workbench

A professional workspace for answering claims — not a reputation marketplace.

List your organizationFor organizations

  • Nothing disclosed before verification
  • Response times start at disclosure
  • Payment never buys outcomes